Post by : Shakul

Supamas Isarabhakdi, who serves as Minister attached to the Prime Minister’s Office, has ordered an urgent investigation into a pottery shop located in Koh Kret, Nonthaburi Province, after several tourists reported that they did not receive their purchased goods. The matter has raised concerns about consumer protection and fairness, especially in popular tourist destinations.

The issue came to light after four individuals filed complaints regarding a pottery making and firing service offered at the shop. The service cost 100 baht, and due to the long firing process, the shop provided an additional delivery service for 30 baht. Customers were informed that the pottery would be delivered within one month, but the delivery did not happen as promised.

Following these complaints, the Office of the Consumer Protection Board (OCPB) took immediate action. Mr. Ronnarong Poolpipat, Secretary-General of the OCPB, assigned officials to visit the shop and investigate the situation. The goal was to verify the facts and ensure that affected consumers receive fair treatment.

During the investigation, the shop owner explained that the delay was caused by flooding, which led to the loss of important shipping documents. This made it difficult for the shop to track customer orders and complete deliveries. However, the shop stated that customers who still wish to receive their pottery can contact them and provide delivery details again.

For customers who no longer wish to receive their pottery items, the shop has offered refunds. The refund includes both the pottery firing fee and the delivery charge, totaling 130 baht. According to the OCPB, one complainant has already received a refund, while the remaining three are currently in discussions with the shop regarding refund conditions.

Supamas emphasized that without proper communication and intervention by authorities like the Consumer Protection Board, consumers may not always receive justice. She highlighted that such incidents can negatively affect Thailand’s image, especially in areas that depend heavily on tourism and visitor trust.

She also advised consumers to always keep receipts and record important details such as the shop’s name, address, and contact number when making purchases. This information can be very helpful in resolving disputes if any issues arise later.

At the same time, she urged businesses and shop owners to operate with honesty, fairness, and responsibility. Maintaining trust between customers and businesses is important for long-term growth, especially in tourist locations where reputation plays a key role.

Consumers who believe they have been treated unfairly can seek help through the OCPB hotline at 1166. They can also file complaints through the OCPB Connect mobile application or the official website. Additionally, complaints can be submitted at Damrongtham Centers located in provincial halls across Thailand.

#Thailand News #Asia News #social #Rights